Unified Privacy Notice
At Fraser Alexander, we are deeply committed to respecting your privacy rights and protecting the information you entrust to us, whether we interact with you through our digital platforms or in person at our physical locations. Data privacy and protection are at the heart of our values and operations. We believe safeguarding your personal information is not just a legal requirement but a cornerstone of trust and respect. Our Unified Privacy Notice is designed to give you a clear, comprehensive understanding of how we handle your personal data across all touchpoints of our organisation.
Who We Are
We are Fraser Alexander. Our head office is strategically located at 19 9th Street, Building 2, 2nd Floor, Suite 3, Houghton Estate, Rosebank, Johannesburg, South Africa, enabling us to serve our clients effectively locally and internationally. For any inquiries or concerns related to privacy and data protection, you are welcome to contact us via post at our head office address, email us at infosec@fraseralexander.com, or call us at +27 11 929 3600. Our dedicated team is committed to addressing your concerns promptly and efficiently.
Information We Collect
The type of information we collect includes, but is not limited to, personal identifiers, professional information, technical data, usage data, communication data, geolocation data, biometric data, CCTV footage, visitor logs, health data, financial information, feedback and opinions, photographs, video content and social media interactions.
We collect personal data through a variety of channels to ensure we meet your needs effectively:
- Digital Platforms: We engage with our stakeholders through our website for inquiries, provide online services tailored to your needs, offer newsletter subscriptions to keep you informed, and accept various digital submissions to facilitate our internal processes and external interactions.
- Physical Locations: Data collection extends to our physical premises, where we undertake employment processes, implement security measures, including CCTV, and encourage direct interactions that may require personal data submissions.
PURPOSE AND USE
The personal information we collect is integral to our operations and service delivery. It enables us to:
- Deliver and continuously improve our services to meet and exceed our stakeholders’ expectations.
- Ensure the well-being, security, and safety of all our stakeholders, including employees, clients, and visitors, across all our operations.
- Fulfil our contractual commitments, adhere to legal and regulatory frameworks, and uphold our ethical standards and corporate responsibilities.
- Facilitate various employment-related processes, including but not limited to payroll administration, performance evaluations, and professional development initiatives, all designed to foster a supportive and productive work environment.
- Communicate additional value and services through collateral related to our offerings to keep our stakeholders informed and engaged at all times. Fraser Alexander will not share the personal information of any of our stakeholders when communicating any of the additional value and services.
CROSS-BORDER DATA TRANSFER
We operate in multiple jurisdictions and may transfer your personal data across borders for processing or storage. Such transfers are conducted in compliance with the applicable data protection laws of a country, that are at least equal to the standards of South African legislation, ensuring adequate levels of protection and security measures are in place.
DATA SHARING AND SECURITY
Our security measures are designed to protect your data from unauthorised access or disclosure. We are committed to keeping your data secure and will only share it with trusted third parties when necessary for service provision or legal compliance. This may include third-party service providers, contractors, and other entities who process data on our behalf. All third parties are required to adhere to our data protection standards and relevant legal requirements to ensure the safeguarding of your personal information.
DATA RETENTION
We retain personal information solely for the duration necessary to fulfil the specified purposes for which it was initially collected, as long as required by applicable laws and regulations. Our data retention policies ensure that your information is securely maintained and disposed of appropriately when no longer needed.
YOUR RIGHTS
You have rights regarding your personal data, including the right to access it, request corrections to any inaccuracies, opt for deletion, or restrict its processing. Additionally, you can object to certain processing activities where applicable. We encourage you to contact us via the provided contact details for any inquiries, to exercise your rights, or to express any privacy-related concerns.
Changes to This Notice
In our ongoing commitment to comply with legal requirements and best practices, we may periodically update this privacy notice. Changes may reflect advancements in our service offerings, legal and regulatory updates, or improvements in data protection practices. We encourage you to review this notice periodically to stay informed about how we protect your personal data and uphold your privacy rights.
Our commitment to safeguarding your privacy and upholding the highest data protection standards is unwavering. Should you require further information about our privacy practices, wish to understand more about your rights under this notice, or have any concerns regarding the processing of your personal data, we encourage you to report such to Fraser Alexander. Our dedicated team will investigate and address your concerns promptly. If, after the Fraser Alexander resolution process, you feel your concerns have not been adequately addressed, you are entitled to lodge a complaint with the Information Regulator.
Fraser Alexander is dedicated to continuously improving all areas of our operations, including data privacy and protection. Your general feedback is invaluable to us in our journey towards excellence.
